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Terms of Service

THIS AGREEMENT IS BETWEEN

1. Jupiter Hosting Limited (Registered Company #8283025) whose registered office is at 14 Vizion, Milton Keynes, Buckinghamshire (“Jupiter Hosting”); and

2. The Customer as defined below (“the Customer”).

The parties have agreed that Jupiter Hosting shall provide the Customer with web hosting and related services on the terms and conditions set out below.

AGREED TERMS

1. INTERPRETATION

1.1 In this agreement, the following terms shall have the following meanings:

“Contract” means, in order of precedence, our Standard Terms and Conditions of Business and the Web Hosting Terms of Service.

“Customer” means the entity that is specified in the service schedule.

“Service” means the web hosting, domain registration or other related web service provided by Jupiter Hosting which is specified in the service schedule.

2. INTRODUCTION

2.1 Jupiter Hosting provides World Wide Web page hosting. Jupiter Hosting reserves the right to suspend or cancel a Customer’s access to any or all Web Services provided by Jupiter Hosting if it is decided that the account has breached the Terms of Service.

3. SYSTEM, SERVER AND NETWORK USE

3.1 Jupiter Hosting reserves the right to refuse service and / or access to its servers to anyone. Jupiter Hosting do not allow any of the following content to be stored or linked to on its servers:

3.1.1 Illegal Material - This includes copyrighted works, commercial audio, video or music files, and any material in violation of any Local, National, European or International law.

3.1.2 Adult Material - This includes pornography, pornographic related merchandising, nudity of any kind (complete or partial), sites depicting nude images, erotic images, incest, bestiality, sexual fetishes, sensual art or otherwise lewd or obscene content or any material of an offensive nature.

3.1.3 Warez Material - This includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, game rooms or MUDs, IRC Bots, Egg Drop programs or any material which Jupiter Hosting deems inappropriate including encrypting or masking any of the above.

3.1.4 Violent Material - This includes content that promotes violence, witchcraft, satanic activity or paganism.

3.1.5 Inappropriate Material - This includes sites offering online gambling, casino functionality, sports book betting(including offshore), online banking services, Internet lotteries and online pharmacies or sites that directly sell prescription or non prescription drugs and pharmaceuticals are prohibited.

3.2 Jupiter Hosting reserves the right to refuse services and / or access to its servers to anyone who Jupiter Hosting deems is using them for inappropriate purposes.

3.3 Customer may not attempt to introduce harmful and / or malicious programs (viruses, worms, malicious code etc.) into Jupiter Hosting’s servers or network.

3.4 Customer may not attempt security breaches or disruptions of Internet communication. Security breaches include, but are not limited to, accessing data of which Customer is not an intended recipient or logging into a server or account that Customer is not expressly authorized to access. For section 3.4 only, “disruption” includes, but is not limited to, port scans, flood pings, packet spoofing, denial of service attack and forged routing information.

4. BANDWIDTH AND SERVER USAGE POLICY

4.1 In rare cases, Jupiter Hosting may find the customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Jupiter Hosting reserves the right to impose the High Resource User Policy for the consideration of all our customers.

5. HIGH RESOURCE USER POLICY

5.1 Resources are defined as bandwidth and / or processor utilization. Jupiter Hosting may implement the policy detailed in 5.2 to its sole discretion.

5.2 If a website is found to be monopolising the resources available Jupiter Hosting reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Jupiter Hosting continues hosting the website for an additional fee.

6. CHARGES

6.1 All accounts are set up on a prepay basis. Jupiter Hosting may allow payment on 30 days credit at its sole discretion.

6.2 Jupiter Hosting reserves the right to change prices of accounts or services at any time, however all pricing is guaranteed for the period of prepayment.

6.3 Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their pre-pay period unless closure notification has already been given. Please refer to section 8.3 for notification period.

6.4 In situations where the card number on file is declined or payment has not been received within the terms, Jupiter Hosting will immediately suspend the facility to purchase services on-line through any Jupiter Hosting operated / owned website until the outstanding charge is processed successfully. Jupiter Hosting reserves the right to suspend other services until the outstanding debt is cleared.

6.5 The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

6.6 Invoices may be sent solely by email and in this case it is the responsibility of the Customer to make sure the email address we have on record is up to date.

6.7 After an on-line purchase has been made through any Jupiter Hosting operated / owned website, the customer will receive an email shortly after the transaction has been completed. At this point the customer’s card will be charged automatically.

6.8 If the Customer fails to pay any amount payable by it under this agreement, Jupiter Hosting shall be entitled but not obliged to charge the Customer interest on the overdue amount, payable by the Customer forthwith on demand, from the due date up to the date of actual payment, after as well as before judgment, at the rate of 8% per annum above the base rate for the time being of the Bank of England. Such interest shall accrue on a daily basis and be compounded quarterly. Jupiter Hosting reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

7. PAYMENT OPTIONS

7.1 In order to streamline our accounting procedures and keep costs down, Jupiter Hosting runs a limited number of payment options. Jupiter Hosting accepts major Credit / Debit cards through a credit card processor and will accept cheque or BACS transfers by prior arrangement.

7.2 Jupiter Hosting cannot guarantee that a service will be provided until after any received cheques have been cleared.

8. CANCELLATION AND REFUNDS

8.1 Jupiter Hosting reserves the right to cancel the service at any time. In this event customers will be entitled to a pro-rata refund based upon the remaining period of membership.

8.2 If a Customer contravenes Jupiter Hosting’s Web Hosting Terms Of Service a refund will not be issued in the event of a cancellation.

8.3 The Customer can cancel their account at any time by giving no less that 30 days notice in writing to Jupiter Hosting.

8.4 Any incentives offered to the Customer when opening the account will be revoked following cancellation. The Customer may be given the option to purchase services that were offered as start-up incentives, in the event of a cancellation.

8.5 Fees charged on a prepay basis are non-refundable following cancellation.

8.6 The Customer is not entitled to receive a refund unless Jupiter Hosting cancels the service. In circumstances where Jupiter Hosting is in breach a refund may be due.

9. CHANGES TO THESE TERMS OF SERVICE

9.1 Jupiter Hosting can change the Terms Of Service at any time and will notify the Customer by email.

9.2 Jupiter Hostingh will publish any updated Terms of Service to its website at https://jupiterhosting.uk/terms-of-service.

10. TRANSFER OF RIGHTS AND OBLIGATIONS

10.1 Neither party may transfer any of its rights or obligations under these Terms Of Service, without the written consent of the other, except that Jupiter Hosting may transfer its rights or obligations (or both) to a Jupiter Hosting subsidiary or affiliated company.

11. CONFIDENTIALITY

11.1 For the purposes of this agreement, "Confidential Information" shall mean all information whether technical or commercial disclosed in writing, on disc, orally or by inspection of documents or pursuant to discussions between the parties, where the information is:

11.1.1 identified as confidential at the time of disclosure; or

11.1.2 ought reasonably to be considered confidential given the nature of the information or the circumstances of disclosure.

11.2 Each party shall protect the Confidential Information of the other party against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.

11.3 Confidential Information may be disclosed by the receiving party to its employees, affiliates and professional advisers, provided the recipient is bound to maintain the confidentiality of the Confidential Information received.

11.4 The obligations set out in this clause 11 shall not apply to Confidential Information which the receiving party can demonstrate:

11.4.1 is or has become publicly known other than through breach of this clause 17;

11.4.2 was in possession of the receiving party prior to disclosure by the other party;

11.4.3 was received by the receiving party from an independent third party who has full right of disclosure;

11.4.4 was independently developed by the receiving party; or

11.4.5 was required to be disclosed by governmental authority, provided that the party subject to such requirement to disclose gives the other prompt written notice of the requirement.

11.5 The obligations of confidentiality in this clause 11 shall not be affected by the expiry or termination of this agreement.

12. INDEMNIFICATION AND RELATIONSHIP OF PARTIES

12.1 The Customer agrees to indemnify and hold Jupiter Hosting, its employees, suppliers, agents and professional advisers harmless from any and all demands, lawsuits, claims, liabilities, losses, costs and expenses, including reasonable attorney fees and costs asserted against Jupiter Hosting of defence for any matter arising from or relating to products or services provided or agreed to be performed by Jupiter Hosting including any product sold by the Customer, its agents, employees or assigns.

12.2 The Customer agrees to defend, indemnify and hold harmless Jupiter Hosting against liabilities arising out of:

12.2.1 any injury to people or property caused by any products sold or otherwise distributed in connection with Jupiter Hosting’s server.

12.2.2 any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party.

12.2.3 copyright infringement

12.2.4 any defective products sold to Customer from Jupiter Hosting’s server.

12.3 The Customer agrees that nothing contained herein shall be deemed to create a relationship between Jupiter Hosting and Customer by nature of partnership, joint venture or otherwise. Bother parties acknowledge and agree that Jupiter Hostinghhasno interaction with the data or substance of Customer’s website, except as necessary to maintain the website on the web server either by configuration change or if Customer requests Jupiter Hosting’s web design service.

13. DISCLAIMER

13.1 Jupiter Hosting reserves the right to revise its policies and services at any time and will notify the customer.

13.2 In conjunction with The Supply of Goods and Services Act 1982, Jupiter Hosting will carry out its work with reasonable care and skill.

13.3 If the service were not carried with the requisite level of care and skill defined by The Supply of Goods and Services Act 1982, Customer would be entitled to seek reimbursement for damages suffered as a result of this.

14. STATUTORY RIGHTS

14.1 This agreement does not affect your statutory rights as a consumer.

15. LEGALITIES

15.1 If a complaint is received or any legal authority makes notification to Jupiter Hosting then we reserve the right to suspend service provision without notice until such time that a resolution is reached.

15.2 Under the circumstances described in 15.1, Jupiter Hosting will not consider or offer any refunds.

16. CONTRACTS

16.1 All contracts are for 12 months unless otherwise indicated (by choosing to pay monthly you are entering a 30-day recurring contract with a 30-day notice period). After this period, contracts roll over on a month- to-month basis and can be cancelled with 30 days notice, unless otherwise agreed between the parties.

17. COMPLAINTS

17.1 Any complaint regarding Jupiter Hosting’s service or conduct must first be received in writing to our postal address.

18. BANDWIDTH

18.1 If a bandwidth allowance is detailed on your service plan and unless otherwise stated, overages will be charged.

18.2 Amendments to bandwidth quotas must be agreed one month in advance to qualify that month for the increased allowance.

19. NETWORK

19.1 For the terms of our network stability, please see our Service Level Agreement.

20. EMAIL

20.1 Jupiter Hosting makes no guarantees that emails can be delivered within certain time frames or that viruses will not be attached.

20.2 Jupiter Hosting cannot be held liable for loss of business or reputation through events outside of our control. If such an event occurs,hJupiter Hosting willdecide if that is the case.

20.3 Use of Jupiter Hosting’s servers in the following manner is expressly prohibited:

20.3.1 Sending unsolicited commercial email messages (UCE), including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material, who were not previous customers of Customer or with whom Customer does not have an existing business relationship (“email SPAM”).

20.3.2 Sending UCE with reference to an email address domain hosted by Jupiter Hosting.

20.3.3 Sending UCE with reference to any domain or website hosted by Jupiter Hosting external to but not limited to Jupiter Hosting’s network.

20.3.4 Sending UCE with reference to a static IP address on Jupiter Hosting’s network.

20.4 Jupiter Hosting reserves the right to suspend and / or immediately terminate any account following a violation of the Email service agreement which may result in further penalties and refund ineligibility.

21. FORCE MAJEURE

21.1 For the purposes of this agreement, "Force Majeure Event" shall mean any event arising which is beyond the reasonable control of the affected party (including any industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, civil riot or war).

21.2 A party who becomes aware of a Force Majeure Event which gives rise to or which is likely to give rise to any failure or delay in performing its obligations under this agreement shall forthwith notify the other and shall inform the other of the period for which it is estimated that such failure or delay shall continue. The affected party shall take reasonable steps to mitigate the effect of the Force Majeure Event.

22. NOTICES

22.1 A notice given under this agreement:

22.1.1 must be in writing in the English language (or be accompanied by a properly prepared translation into English);

22.1.2 must be sent for the attention of the person, and to the address, fax number or e-mail address given in this clause (or such other person, address, fax number or e-mail address as the receiving party may have notified to the other, such notice to take effect 5 (five) days from the notice being received); and

22.1.3 must be:

22.1.3.1 delivered personally, or

22.1.3.2 sent by fax or e-mail, or

22.1.3.3 sent by pre-paid first-class post, recorded delivery or registered post.

22.2 A notice is deemed to have been received:

22.2.1 if delivered personally, at the time of delivery;

22.2.2 in the case of fax or e-mail, at the time of transmission provided a confirmatory copy is sent by first-class pre-paid post or by personal delivery before the end of the next Business Day;

22.2.3 in the case of pre-paid first class post, recorded delivery or registered post, 48 hours from the date of posting;

22.3 To prove service it is sufficient to prove that the notice was transmitted by fax to the fax number or e- mail address of the relevant party or, in the case of post, that the envelope containing the notice was properly addressed and posted.

23. ASSIGNMENT

23.1 Neither party may assign this agreement without the prior written consent of the other party, such consent not to be unreasonably withheld or delayed.

24. ENTIRE AGREEMENT

24.1 Save as set out in this clause 21, neither party shall have any remedy in respect of any untrue statement (whether written or oral) made to it upon which it relied in entering into this agreement (“Misrepresentation”), and neither party shall have any liability other than pursuant to the express terms of this agreement. Nothing in this agreement shall exclude or limit either party's liability for any Misrepresentation made knowing that it was untrue. Each party's liability for Misrepresentation as to a fundamental matter, including as to a matter fundamental to that party's ability to perform its obligations under this agreement, shall be subject to the limit set out in clause 10.3.

25. THIRD PARTY RIGHTS

25.1 This agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, anyone else.

26. VARIATION AND WAIVER

26.1 A variation of this agreement must be in writing and signed by or on behalf of both parties.

26.2 A waiver of any right under this agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given. No waiver shall be implied by taking or failing to take any other action.

26.3 Unless specifically provided otherwise, rights arising under this agreement are cumulative and do not exclude rights provided by law.

27. SEVERANCE

27.1 If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions will remain in force.

27.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision will apply with whatever modification is necessary to give effect to the commercial intention of the parties.

28. GOVERNING LAW AND JURISDICTION

28.1 This agreement and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England.

28.2 The parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement. This agreement has been entered into on the date stated at the beginning of this agreement

29. .UK DOMAIN NAME REGISTRATIONS

29.1 If you register any domain name ending in .uk your attention is drawn to the fact that you must also agree to the Terms and Conditions of Nominet UK at http://www.nominet.org.uk/go/terms.

Privacy Policy

Jupiter Hosting ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use https://jupiterhosting.uk/terms-of-service and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the Data Protection Act 1998 ("the Act"), the data controller is Jupiter Hosting Limited of 14, Vizion, Milton Keynes, MK9 2FL (Registered Company #8283025).

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information that you provide by filling in forms on our site http://www.jupiterhosting.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone].

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it..

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